BYU Should Take a Clue from GoDaddy

In 2007 I completed the arduous task of moving over 100 domains from GoDaddy to my new registrar, MyDomain. Every time I moved one, I sent a note to the administration that I was doing so because I would  not support their sexist and objectifying advertising with my...

Customer Service: Sonic Wins and Target Fails

In his epic tome, The 4-Hour Workweek, Timothy Ferris tells how he gave his customer service representatives the authority to solve any problem if it cost less than a specified dollar amount. This not only freed up Ferris, but made for happy customers. Target (Orem,...